• Office Hours: 8:30 AM – 5:30PM
faq

Most common question about our IT Infrastructure Services

Do you conduct a site survey before starting a project?

Yes — we always conduct a complimentary site survey and technical assessment before any infrastructure project begins. This allows us to accurately scope the work, produce a detailed Bill of Quantities (BoQ), and ensure there are no surprises during delivery. A full project plan is issued within 5 business days of contract award.

Which technology vendors do you work with?

We hold certified partnerships with leading technology vendors including Cisco, Fortinet, HPE, Dell Technologies, and Microsoft. This enables us to source and deliver best-in-class networking, server, security, and cloud solutions tailored to your specific requirements and budget.

What does the infrastructure project payment schedule look like?

Our standard milestone-based payment structure is: 40% mobilization advance upon contract signing, 40% upon substantial completion, and 20% upon final handover and client sign-off. This ensures both parties are aligned throughout the project lifecycle.

faq

Most common question about our IT Staffing & Managed Services

How quickly can you deploy IT professionals?

We can mobilize pre-screened IT professionals within days, not weeks — thanks to our pool of 20,000+ candidates and three offices across Jeddah, Dammam, and Riyadh. Once requirements are confirmed, our recruitment team begins matching immediately and can present qualified profiles within 24–72 hours.

What IT roles can you provide?

We cover the full spectrum of IT roles including software developers, network and system engineers, cybersecurity analysts, ERP consultants (SAP, Oracle), business and BI analysts, IT project managers, help desk technicians, and infrastructure architects. If you need a role not listed, we can still source it.

What is the difference between contingency staffing and a framework contract?

Contingency staffing is flexible and project-based — ideal when you need to fill a specific gap or handle fluctuating demand. A framework contract is a pre-agreed arrangement for multiple positions over a longer period, with defined rates and profiles, giving you faster access to resources as needs arise.

faq

Most common question about our Data Center Cleaning

Is the cleaning service safe for live equipment and running servers?

Absolutely. Our technicians are trained in ESD (Electrostatic Discharge) safety and use only IEC 61340-compliant anti-static tools, HEPA-filter vacuums, and approved cleaning agents. No moisture is used near live equipment. All work is coordinated with your IT team to ensure zero disruption to normal operations.

How often should a server room be professionally cleaned?

We recommend at minimum a quarterly deep clean, with monthly light maintenance for high-traffic or high-density environments. Dust and contaminant buildup increases equipment temperature, strains cooling systems, and can lead to hardware failure. A regular schedule significantly extends the life of your equipment and reduces unplanned downtime.

Do you provide a report after each cleaning visit?

Yes. After every engagement we provide a detailed before-and-after photographic condition report in PDF format. This documents every area cleaned, highlights any equipment concerns observed, and serves as a compliance record for your internal audit trail.